Frequently Asked Questions

At a glance. . .

  • What is AsiaticFreight.com?
  • How does it work?
  • Is using AsiaticFreight.com free?
  • What happens after I have made a quote search request?
  • Are the carriers in your network trustable?
  • I have tried AsiaticFreight.com, but encountered the error page. What happened? What do I do next?
  • Is there an expiry on the quotation rates you give me?
  • I forgot my password. What do I do next?
  • What kind of transportation services do you cater for?
  • Why am I advised that AsiaticFreight.com is unable to deliver small items? Or send a single item within Malaysia?
  • I am a transporter/have a truck/want to find out about your partnership program, how do I join AsiaticFreight.com?
  • How do I actually use this website?

  • You have questions on how to use this site? What is Asiatic Freight? Don't fret, we try to ask some common questions below.

    What is AsiaticFreight.com?
    AsiaticFreight.com is a web application system that assists in the search for logistics services, catering for consumers that require sudden "ad-hoc" shipping, and also for businesses interested in venturing into new business opportunities that require transportation services.

    How does it work?
    We provide logistics coordination services, with our main core service geared at obtaining quotations from transportation companies that are efficient at sending the things you want to send, at an affordable rate, quickly and worry-free!

    Is using AsiaticFreight.com free?
    Yes! If not we might charge you for reading our FAQ page. ;) Registration, access and even quotation requests are free of charge! .

    What happens after I have made a quote search request?

    We proceed to find the best quotations available for your inquiry through our carrier network. Quotes we collect are filtered to pick the best rates for you, based on further inquiries by us like: Date of delivery, Urgency of shipment, cost effectiveness, transit time requirements, extensive care on the cargo, etc. If you accept the quote, we proceed to finalize the delivery for you by requesting further details like the MSDS (material safety data sheet), trade tariff code, fixture notes, commercial invoice and packing list, and so on. You will then be charged based on the quotation rate stated.

    Are the carriers in your network trustable?
    Guaranteed. We regularly check against our network for their service status, availability, stability, and other factors before we request quotations from them.

    I have tried AsiaticFreight.com, but encountered the error page. What happened? What do I do next?
    First of all, we apologize for your encounter of the error page. Please send us an email, check our feedback form or call us directly at +60165207099 immediately regarding the error and let us help you.

    Is there an expiry on the quotation rates you give me?
    Yes. All rates are effective until the end of the month, unless explicitly stated. If you decided to ship in a different month, please notify us in advance to avoid any delays in your quote search.

    I forgot my password. What do I do next?
    Please proceed to our Password Retrieval page to request for your email. You will need to enter your email address and answer the CAPTCHA question to obtain your password. The reCAPTCHA system is to stop bots from obtaining your passwords by brute force.

    What kind of transportation services do you cater for?
    We currently cater for the following services:- -Taobao China Shipping (specialized shipping services from our warehouse at Guangzhou to Malaysia) -Full Container Load (i.e. delivering a container worth of goods, by land or sea)
    -Loose Container Load (i.e. delivering cargo in box or pallet forms, by land or sea)
    -Air Freight (i.e. delivering smaller sized cargo (between 30-500kg) regionally and worldwide)
    -Break Bulk Shipping (i.e. shipping of large quantities of cargo via a single vessel)
    -Roll On Roll Off (i.e. sending vehicles via ship)
    -Trucking: General Cargo Trailer, Low Bed Low Loader, 1 ton, 3 ton, 5 ton, 10 ton, 20 ton, 40 ft. trailers

    Why am I advised that AsiaticFreight.com is unable to deliver small items? Or send a single item within Malaysia?
    We advise our clients to utilize services provided by courier companies to deliver small items within Malaysia due to the the competitive rates provided by courier companies. We currently do not have any couriers signed up under our carrier network yet; though we may do so in the future.

    I am a transporter/have a truck/want to find out about your partnership program, how do I join AsiaticFreight.com?
    Send us an email about yourself to enquiries@asiaticfreight.com to begin!

    How do I actually use this website?
    Please refer to this video guide on how to utilize the website.


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